Refund and Returns Policy
First Work Refund Policy
At First Work, we strive to provide high-quality services, events, and products that meet the needs and expectations of our members and participants. We understand that circumstances may arise that require you to request a refund. This policy outlines the conditions under which refunds will be granted.
1. Membership Fees
Membership fees for the fiscal year from April 1st to March 31st. These dues are non-refundable except in cases where a significant error or issue has occurred during the registration process. Requests for refunds due to errors must be made within 21 days of payment.
2. Event Registrations
Refunds for event registrations will be granted under the following conditions:
- Cancellation by Attendee: If you cancel your registration [X] days or more before the event date, you will receive a 50% refund of the registration fee. Cancellations made within 5 days of the event are not eligible for a refund.
- Event Cancellation by Association: If the event is canceled by First Work, you will receive a full refund of the registration fee.
- Substitutions: If you are unable to attend an event, you may transfer your registration to another person. Please notify us of the substitution at least 5 days before the event.
3. Product Purchases
Refunds for products purchased through First Work will be granted under the following conditions:
- Defective or Damaged Products: If the product you receive is defective or damaged, you may request a refund or replacement.
- Return Process: To request a refund, please contact our customer service team at [contact information] and provide proof of purchase. The product must be returned in its original packaging and condition.
4. Special Circumstances
In cases of extreme hardship or unforeseen circumstances, [Association Name] may, at its discretion, grant refunds outside of the conditions listed above. Requests for refunds under special circumstances must be made in writing to [contact information] and will be reviewed on a case-by-case basis.
5. Refund Process
- Request Submission: Refund requests must be submitted in writing via email or mail to [contact information].
- Review and Approval: All refund requests will be reviewed by [Association Name] within [X] business days of receipt. If approved, refunds will be processed within [X] business days.
- Refund Method: Refunds will be issued using the same payment method used for the original transaction. If this is not possible, alternative arrangements will be made.
6. Contact Information
For any questions regarding this policy or to submit a refund request, please contact us at:
